Return and Refund Policy

Here are some ways to return goods that you must follow when you want to do so.

1. Check the Return Policy

Before returning any item, visit the Dejoy online store website to read their return policy. Make sure your item is eligible for return by checking the allowed time frame, item condition, and other terms. If anything is unclear, contact customer service for help.

2. Contact Customer Service

Once you confirm the item can be returned, contact Dejoy online store’s customer service via whatsapp chat or phone. Provide your order number, product details, and the reason for return. They will guide you and may give you a return code or instructions.

3. Prepare Items and Documents

Get the item ready by placing it in its original packaging, including labels and accessories. Also prepare any documents like the receipt or return form. Make sure everything is complete and in good condition to avoid problems.

4. Send Goods

Pack the item carefully and send it back using the recommended courier. 

Once your item is ready to be shipped, you must visit the designated shipping service or the one agreed upon with the seller to process the return. Some online stores may offer a pick-up service from your address, simplifying the return process. Don’t forget to keep the proof of delivery provided by the shipping service, as this will serve as verification that you have shipped the returned item according to established procedures.

5. Wait for Confirmation and Refund

After sending your returned item, the next step is to wait for confirmation from the Dejoy online store that they have received it. This confirmation process can take several days, depending on the store’s policies and logistics efficiency. During this period, it’s important to monitor the shipment status and contact customer service if necessary to ensure the return item arrives safely.

Once the store confirms receipt of the item, the refund process will begin using the payment method you used for purchase. This process can also vary depending on the store’s return policy and the procedures of the bank or payment service involved. You may need to check your account periodically to ensure your refund has been processed.

The return process is a consumer right that should be used wisely. By understanding the return procedures and requirements, you can have greater peace of mind when shopping online. For a safer and more comfortable shopping experience, always shop at trusted platforms like Dejoy online store, which offers a clear return policy and a smooth return process.

Steps to Request a Return/Refund 

You can request a return or refund if you meet the terms and conditions. Here are the steps:

  1. Select ‘My Orders’
  2. Then select ‘Sent’
  3. Select order
  4. Click ‘Submit Return’
  5. Select the reason for submission
  6. Click on the product you wish to return
  7. Then select ‘Continue’
  8. Select ‘Reason’
  9. Then choose the appropriate reason. 
  10. Fill in the ‘Description’ column if any
  11. Don’t forget to upload photos or videos as supporting evidence.
  12. Then select ‘Send’

So, isn’t it difficult to request a return of goods/funds on Dejoy?